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October 23, 2006

Ted: Brighthouse Is A Bunch Of Yellow Bastards

He waited on hold for an hour, he even timed it. He got transferred to six people who didn't have a clue about customer service.

The appointment for "sometime between 8 and 11 am" passed had over five hours ago before the tech finally arrived.

The tech, this time at least, knew that he had to do unplug the cable from the junction box located 2 houses up the block.

The homeowner stared as the tech went two doors down the other way and repeated the process.

Try getting Brighthouse to admit they are wrong, though, and you'll see red.

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Comments

Yeah, but three months free service, and a year at half price is nothing to sneeze at. Bastards.

Posted by: Stacy at October 23, 2006 5:57 PM · Permalink

I somehow sensed there was something personal about this post. :)

Posted by: Jim Parkinson at October 23, 2006 6:15 PM · Permalink

And you would be correct, Jim.

Posted by: Ted Bronson at October 23, 2006 7:09 PM · Permalink